Refund Policy
A clear guide to refund eligibility, non-refundable situations, and the process for submitting a refund request at VEXO
1. Refund Eligibility
A refund may be considered when VEXO is unable to deliver the purchased service, when a confirmed technical issue prevents the service from being provided, or when an eligible duplicate payment has been verified
Eligible cases
- VEXO cannot deliver the purchased service
- A verified duplicate payment was made for the same order
- An activation or service issue cannot be resolved within a reasonable period
2. Non-Refundable Situations
Refunds may not be available when the service has already been successfully activated or delivered, when the customer changes their mind after activation, or when the issue results from incorrect information supplied by the customer
- Successful activation or delivery
- Change of mind after activation
- Incorrect account information provided by the customer
- Failure to follow the service instructions
- Suspension or restriction caused by the customer's own account activity
3. How to Request a Refund
- Contact VEXO support through the official Telegram channel
- Provide your order details and payment proof
- Explain the issue clearly and include relevant screenshots when needed
- Allow the support team to review the request and verify the order
VEXO may request additional information when necessary to verify the order and determine eligibility
4. Refund Processing
If a refund is approved, VEXO will process it using the available payment method or another agreed method. Processing time may vary depending on the payment provider and transaction status
5. Policy Updates
VEXO may update this Refund Policy when its services, payment methods, or operational procedures change. The latest version published on this page will apply to new orders